Privacy Policy

This Privacy Policy explains what information Next Door Lawn Care Solution ("NDLCS," "we," "us") collects when you visit our website or use our services, how we use it, and the choices you have. By using our site or booking service with us, you agree to the practices described here.

Information We Collect

We collect information you give us directly, including:

• Name, phone number, and email address
• Service address and property details (lot size, condition, terrain) needed to prepare a quote
• Survey responses used to match you with the right service
• Payment information, processed and stored securely through Stripe (we don't store full card numbers ourselves)
• Communications between you and us, including texts, emails, and call notes

We may also collect basic technical information automatically when you visit our website, such as your browser type, device type, and how you interact with our pages.

How We Use Your Information

• To prepare and send price quotes based on your property and selected services
• To schedule, perform, and confirm completion of lawn care service
• To process payments and send receipts
• To send service reminders, completion confirmations (including before/after photos where applicable), and account-related updates
• To respond to questions and provide customer support
• To send occasional review or referral requests
• To improve our website and services

Text & Email Communications

When you book service with us, you consent to receive automated texts and emails, including a welcome message, price quotes, service reminders, completion confirmations, payment receipts, and occasional review or referral requests. Standard message and data rates may apply. You can opt out of texts at any time by replying STOP, and you can unsubscribe from marketing emails using the link included in those emails.

How We Share Your Information

We don't sell your personal information. We share information only with the service providers that help us run our business:

• Stripe — to process payments securely
• GoHighLevel (GHL) — our CRM and communications platform, used to manage quotes, scheduling, and messages

These providers only receive the information needed to perform their function and are not permitted to use your information for their own marketing purposes. We may also disclose information if required by law.

Data Retention

We keep your information for as long as you're an active customer and for a reasonable period afterward, to maintain service records, handle billing questions, and comply with legal and tax obligations.

Your Choices

• You can update your contact or payment information at any time by contacting us.
• You can opt out of text messages by replying STOP, and opt out of marketing emails via the unsubscribe link.
• You can ask us what information we have on file, or ask us to correct or delete it, by emailing us at the address below.

Children's Privacy

Our services are intended for adults. We don't knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Questions about this policy or your information? Reach us at [email protected].